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Our latest initiatives:
Every year our patient survey results show that our patients are dissatisfied with how easy it is to get through on our telephones, we are actively trying to improve this and have invested in different initiatives. We have invested in technology to analyse our volumes of calls and will use our resources where we need them the most. We are also actively encouraging all of our patients to sign up to patient access so that appointments can be booked online rather than calling the surgery and are making all of our routine GP appointments available to be booked.
If you are not already signed up please contact the surgery on email@example.com to ask about signing up.
We have a very active patient group, the committee of that group meet every 2 months if you want them to bring things up with the practice then please feel free to email them on firstname.lastname@example.org
Did you know?
The Heron Medical Practice is a Training Practice home to GP registrars? We also have two Advanced Nurse Practitioners within our team who are available for appointments daily, as well as a Paramedic Practitioner.
What is a GP Registrar?
A GP Registrar or GP trainee is a qualified doctor who is training to become a GP through a period of working and training in a practice. They will usually have spent at least two years working in a hospital before you see them in a practice and are closely supervised by a senior GP or trainer.
During their final year the GP Registrar will work 4 days per week at the Surgery. They will see patients independently (with support from their trainer). They start with longer appointments at the beginning of their year (August) gradually reduce their appointment time until they are confident with the standard 10 minute appointment slots.
What is an Advanced Nurse Practitioner (ANP)?
Advanced Nurse Practitioners are Registered Nurses who have done extra training and academic qualifications to be able to examine, assess, make diagnoses, treat, prescribe and make referrals for patients who present with undiagnosed/undifferentiated problems. Individual ANPs will have different specialities, i.e. some won’t see children under 2 or pregnant women, whereby others will, each will work to their own competencies. The Reception Staff will know that a particular ANP can do or see and will advise the patient accordingly.
What is a Practice Paramedic Practitioner?
Practice Paramedics are qualified healthcare professionals who have undergone training to be able assist the GP in triaging patients and providing home visits, examining, assessing and diagnosing patients and providing clinical care and management as required.
What is a Care Navigator?
The aim of the Care Navigator role is to make the patient’s interaction with the practice better, with improved efficiency of outcome. Importantly, it is aimed at better using our resources, moving work that can be done by Care Navigators way from Clinicians, who will then be freed up to see patients who need their expertise. This will include things such as liaising with the Neighbourhood Care Team, co-ordinating palliative care patients, offering advice to patients regarding Age Concern and such like, advising regarding the podiatry home care services, referrals for wheelchairs, OT and orthotics, arranging exercise referrals, facilitating sick notes; and chasing blood test results and hospital appointments.
Please know that all telephone calls to and from the surgery are now recorded.
(Site updated 12/09/2019)