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Appointments

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We provide an advanced access appointments service. This means we provide clinical care in a range of ways, so you get better access to clinicians.

We schedule most of our appointments so they are available on the day you ring the surgery. Therefore, in order to get the appointment most suited to your needs, it is better to ring early.

You still have the option of booking appointments in advance.

Our medical receptionists may ask you to give an indication of why you need to see the doctor. This is so you can have the most appropriate appointment.

Duty doctor

There is a duty Dr available every morning at St Anne's for urgent on the day problems.  These are 5 minute appointments and are not intended for chronic ongoing conditions.

Evening Appointments

The appointments between 6.30pm and 7.30pm at St Anne's Surgery and between 6.30pm and 8.00pm at William Street Surgery on Tuesday's and Thursday's for pre-bookable appointments.  All patients registered have access to evening appointments till 8:00pm either at the surgery or the Queen Victoria Memorial Hospital.

Weekend Appointments

Appointments are available at the Queen Victoria Memorial Hospital from 10am -8pm on a Saturday & Sunday mornings.  These appointments are pre-bookable via reception.  These appointments are only available for patients registered with a Herne Bay GP.

Consultations

All consultations are by appointment only. 30% of Drs appointments are available to pre-book but these are on a first come first served basis.   Also, it may not always be necessary to see your doctor face to face, in these circumstances please ask the receptionist to make a telephone consultation, you will then be given an approximate time that the doctor will call you back. There is also a percentage of appointments available to book online via the MyGP App or Patient Access.

Choosing which doctor to see

You may see any doctor in your allocated surgery.  We do however recommend that you stay with one doctor through any one particular illness. 

When to make an Appointment

Please call at reception or telephone during surgery opening hours only.  If you wish to pre-book an appointment to see a doctor, please ask for a pre-bookable with the Dr of your choice, but please bear in mind that these appointments are on a first come first served basis.

Telephone Advice

If you would like to speak to either a doctor or nurse, please leave brief details and your contact number with the receptionist and we will ring you back at a convenient time.

Our practice also offers telephone consultations if you do not need to be examined by the GP. Book these like a doctors appointment and you will be given the exact time the GP will call you for your consultation.

Chaperones

There are occasions when you may need an intimate examination by a doctor.

Our practice is committed to putting patients at ease whenever possible and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor for one.

It may not be possible for such a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between general practitioners and patients and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.

If you are aware that an intimate examination may be required, you can bring a relative/friend to act as a chaperone.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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