This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News

Patient Letter

All patients registered with St Anne's Group Practice (which incorporates both St Anne's on Station Road and Beltinge Surgery) or William Street Surgery have been sent a letter about the Practices merging.

Please click here to view a copy of the letter. 

They were sent at the end of last week so should now be delivered. We understand that some of you may have concerns around the merger following the recent press reports regarding Park Surgery and Coach House. The issues they had with their computers and telephones were completely unrelated to their merge, they just happened to coincide. They also had the restriction that they had to vacate the premises on Canterbury Road. We do not have those restrictions, therefore, all premises will remain open and from a patients point of view, it is business as normal. Continue to ring the telephone number you normally ring. We are happy to answer any concerns you may have, but please do not clog up the already busy phone lines. Email your queries to and we will respond to your query as soon as we can.

Patient Newsletter- Winter 2017

The second issue of the Patient Newsletter, published by the Patient Participation Group is available here

Online Services Change

We have recently changed our clinical computer system, under the new system, patients will have a choice of two different online services applications.  My GP and Patient Access.


MY GP is a simple system for patients who just wish to book appointments.  All you need to do is download the App and as long as the mobile number you are using is the same as the mobile number you have registered with us, it will recognise you.


Patient Access is a more detailed App for those who also want access to their medical records.  For this, we need to confirm your identity, (if you have already done this, we will carry this information forward so you do not have to provide it again).

Patient Newsletter - Summer 2017

The first issue of the Patient Newsletter, published by the Patient Participation Group is available here

GP & Staff Training

The Surgeries will be closed from 12.30 (Beltinge) 1pm (St Anne's) on Wednesday 24th January for staff & GP training.  If you require urgent medical attention that cannot wait until the Surgery reopens the following morning, please call NHS 111.

CQC Inspection Report

Click here to view the full report from our CQC inspection in October. We received an overall rating of 'Good'.

Text Messaging Service

We will shortly be introducing a text message reminder service.  In order for this to work correctly we must have your correct mobile number on file.  Next time you visit the Surgery, please take the opportunity to check your details.

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

Reading Well Books on Prescription for dementia

The Reading Well Books on Prescription (BoP) for dementia scheme was launched nationally on Monday, 26 January by the Reading Agency. This is part of a national strategy to support the development of dementia-friendly communities and build understanding and awareness of the condition. It will also support people with dementia and their carers. 

Further details about the scheme are available at

On Line Booking 

Have you registered for on-line booking?  Read more by clicking here

CQC Intelligent Monitoring Results

CQC Intelligent Monitoring Report


Need Help with On-line services?

Please click here to access the Patient Services Help files.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website